MANUFACTURER PRODUCT WARRANTY

This warranty covers the following products which are covered by the manufacturer’s warranty at the time of purchase.

MANUFACTURER PRODUCT WARRANTY

This warranty covers the following products which are covered by the manufacturer’s warranty at the time of purchase.

MANUFACTURERS PRODUCT                                      YEARS WARRANTED

Hafele Hardware & Accessories                                    Lifetime

Archant sinks                                                              Lifetime

Glass splashbacks                                                      10 years

Cabinets (Carcass only)                                               10 years

Doors & Panels                                                           7 years

Laminate benchtops                                                     7 Years

Stone benchtops                                                         10 years

Handles & Knobs                                                        5 years

Lighting installed by Kitchens R Us                                  1 year

Wire Accessories                                                        1 year

 

NOTE: Any other materials included in the kitchen not listed above are also subject to being warranted by the relevant manufacturers.

If the defective product falls under the manufacturer’s warranty, KITCHENS R US will, at its option, either:

Arrange repair of the defected warranted product by the manufacturer; or

Arrange replacement of the defective warranted product by the manufacturer.

If a warranted product is no longer available and cannot be repaired, the manufacturer, at its absolute discretion, may replace the warranted product with a substituted item that would be as close as possible in dimension/function and color. The manufacturer, however, cannot guarantee that the replacement item will be the same in all aspects when compared with the original item.

 

10 YEAR WORKMANSHIP WARRANTY

KITCHENS R US warrants to the original purchaser that the purchased product will be free from defective workmanship. This warranty only applies if the purchased products are installed by an approved Kitchens R Us installer & properly maintained and used for normal domestic use.

The warranty applies for a period of ten (10) years from the date of delivery of the purchased products.

If KITCHENS R US is liable under the warranty, will at its option, either:

Arrange repair of the defective workmanship; or

Arrange replacement of the part required due to defective workmanship.

If a warranted product affected by the defective workmanship is no longer available, KITCHENS R US, in its absolute discretion, may replace the warranted product with a substituted item which would be as close as possible in dimension/function and color, however, KITCHENS R US will not guarantee that the replacement item will be the same in all aspects when compared with the original item.

 

EXCLUSIONS

This warranty is null and void if any person, other than a KITCHENS R US authorized representative installs, repairs, or alters the warranted products without the prior consent of KITCHENS R US. This warranty does not apply in relation to any damage to the warranted products caused by any of the following.

  • wear and tear suffered through normal use (including scratches and cuts) or damage caused by impacts or accidents;

  • use of inappropriate chemicals.

  • mistreatment, negligent use, or misuse.

  • insufficient or improper care (including inappropriate use of cleaning products);

  • fading, discoloration, or damage caused by exposure to intensive or excessive light including ultraviolet light, moisture, or heat (including excessive steam on doors, panels, drawer fronts, and cabinets);

  • alterations, modifications, or use of the Warranted Products which is beyond or inconsistent with the supplied product instructions and which has not been authorized by KITCHENS R US; or

  • overexposure to heat or water.

KITCHENS R US will not, under any circumstances, be liable for indirect, special, or consequential loss or damages (such as loss of use, inconvenience, loss, or damage to personal property). In no event shall the KITCHENS R US liability, under this warranty for a warranted product, exceed the purchase price of that warranted product or its replacement. KITCHENS R US’s goods come with guarantees that cannot be excluded under the New Zealand Consumer Law. 

PROOF OF WARRANTY CLAIM

Claims will not be accepted unless the original proof of homeownership and product purchase invoice and date is provided together with the appropriate warranty certificate (at time of purchase) is supplied to KITCHENS R US.

The warranty is personal to the original purchaser of the warranted products and may not be assigned or transferred, including to any subsequent purchaser of the property upon which the warranted products are installed. KITCHENS R US reserves the right to have any alleged faulty product inspected by an authorized KITCHENS R US representative prior to any claim being processed.

If the inspection reveals that this warranty does not apply, then the customer must pay a $100.00 inspection fee.